If you’re not completely satisfied with your GoPro purchase or are facing problems while using your new GoPro product, you need not worry! GoPro offers you a warranty for all your purchases. However, you need to determine if your issue is covered under the GoPro warranty.

This tutorial aims to let you know all about the guarantee/warranty provided by GoPro on its products. In this post, you’ll get a step-by-step guide on how to claim a GoPro warranty.

GoPro Warranty

GoPro Guarantee

GoPro offers a Money Back Guarantee (no questions asked) on the majority of products it sells on its web-store: gopro.com. So, if you’re not 100% satisfied with your GoPro purchase, you may return it within 30 days of receiving your order and avail full refund!

However, please note that if the item is damaged due to reasons not covered under warranty, it won’t be accepted back for refund under the Money Back Guarantee. Also, additional charges like shipping fees, duties, taxes and carrier surcharges are not refundable.

How to claim GoPro Guarantee?

Here’s the step-by-step procedure of returning a GoPro product under GoPro’s Money Back Guarantee:

#1. Request an RMA (Return Merchandise Authorization) Number

Contact GoPro Customer Support and obtain an RMA number from them. You have to use this RMA number on your return package. GoPro doesn’t accept return packages without an RMA number.

Please note that to be eligible for a full refund under the GoPro guarantee, you must drop off the item to the carrier within seven days of requesting an RMA from GoPro.

#2. Pack your GoPro Product

Safely package your GoPro product(s) along with a printed copy of the RMA form that you’ve received by email. Don’t forget to write the RMA number on the outside of the package.

#3. Ship the Product

Ship the item to the below-mentioned address (depending upon where you live):

For Americas:

GoPro Returns
14530 Innovation Drive
Riverside, CA 92518

For Europe, the Middle East, and Africa:

GoPro Returns
Smakterweg 100
5804 AM Venray
The Netherlands

For Asia-Pacific:

GoPro Returns
51 Ubi Avenue 3
Singapore 408858

While dropping the item off for shipping, please ensure that you get a receipt. You might want to keep it handy until your return is processed by GoPro.

That’s it! Your card will be credited as soon as GoPro receives the product.

GoPro Warranty

GoPro products are guaranteed against manufacturing defects for up to one (1) year from the original date of purchase. So, if you face any problem with your GoPro product due to manufacturing defects within this period, GoPro will repair or replace the defective part or product with a comparable part free of charge.

Please note that any damage resulting from use, negligence, accident, or normal wear and tear is not covered by the warranty.

GoPro Lifetime Warranty

Non-electrical GoPro mounts and accessories are covered by a Lifetime Warranty against defects in materials and workmanship for the lifetime of the product. However, please note that the products found to be defective will be repaired or replaced at GoPro’s discretion.

How to claim GoPro Warranty?

Here’s the step-by-step procedure of returning an eligible GoPro product under GoPro Warranty:

#1. Contact GoPro Customer Support

First and foremost, you need to contact the GoPro Customer Support Team by clicking on the Contact Us link at the bottom right of the main GoPro Support Page. The team will determine if your problem qualifies under GoPro warranty coverage.

#2. Obtain an RMA (Return Merchandise Authorization) number

If your problem qualifies under warranty coverage, you will be issued an RMA number. You have to use this RMA number on your return package.

#3. Pack your GoPro Product and Ship it

Prepare a package with your GoPro product. Write your RMA number on the outside of the box and ship it to the appropriate address based on your specific location:

For Americas:

GoPro Warranty Service
14530 Innovation Drive
Riverside, CA 92518

For Europe, the Middle East, and Africa:

GoPro Warranty Service
Smakterweg 100
5804 AM Venray
The Netherlands

For Asia-Pacific:

GoPro Warranty Service
51 Ubi Avenue 3
Singapore 408858

Note: At GoPro’s discretion, GoPro will cover shipping costs. Returns that don’t qualify for warranty coverage will be returned to customers.

Frequently Asked Questions (FAQs)

Here are the answers to some commonly asked questions regarding GoPro Guarantee/warranty:

Q.1: How long is the GoPro Guarantee?

A: GoPro Guarantee is applicable within 30 days of delivery of your order. So, if you’re not 100% satisfied with your GoPro purchase, you may return it for a full refund within 30 days of receiving it.

Q.2: How long is the GoPro Warranty?

A: GoPro Warranty is valid for up to one (1) year from the original date of purchase. So, if you face any problem with your GoPro product due to manufacturing defects within this period, GoPro will repair or replace the defective part or product with a comparable part free of charge.

For non-electrical GoPro mounts and accessories, GoPro offers a Lifetime Warranty against defects in materials and workmanship for the lifetime of the product.

Q.3: Do I need to register my GoPro for a warranty?

A: No. There is no need to register your GoPro product for a warranty. But, make sure that you keep the proof of purchase as it would be required for warranty claims.

Concluding Remarks

Following the procedure given above is a sure-shot way to successfully claim GoPro Guarantee/Warranty for your eligible GoPro product. Please bear in mind that we do not represent GoPro. So, if you want to enquire about the warranty of your GoPro product, you must contact GoPro Customer Support.

 

Thanks for reading! ?

I hope this guide helped you know all about the guarantee/warranty provided by GoPro on its products 🙂

 

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